Your product should reach your address in good condition but in the event of damage or breakage it may be necessary to arrange a replacement. If you need to contact us to arrange a replacement please email firstname.lastname@example.org or call our customer services line on +44 (0) 2089770222 (Mon - Fri 10:00am - 4:00pm). Replacements can only be made within 14 days of receipt of goods.
If a refund is necessary, it will only be issued to the purchaser’s card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned to Amulette Ltd, Address : Amulette LTD, 33 Park Road, Teddington. TW11 0AB In all instances we will notify the purchaser that a refund is being made.
Please contact us online purchase and would like to return the item for a refund, please contact us within 14 days of receipt of your purchase. Please note that earrings are excluded from the refund policy due to hygiene reasons. We are unable to refund any earrings purchased at Amulette LTD Also exempt from refunds are Bespoke commissions, made to order items or jewellery altered to a customer request.
To return an item to us, please follow the below steps:
Tel +44 (0) 2089770222
You have 14 days from receipt of your order to contact us to arrange a return of your purchase. The item must then be returned to us within 14 days from that point.
• Securely package your item/s in it's original box.
• On the outside of the packaging, please make sure to clearly write your Return Number.
• the customer is responsible for these costs
• Return the item to us via a secure, trackable service. If you are in the UK, we recommend Royal Mail Special Delivery.
Please clearly address the package to:
33 Park Road
Amulette Ltd. does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.
Nothing in our cancellation and returns policy affects your statutory rights.